Vodafone TV Box not working

[interleukin]

Dear Vodafone Community,

I am sorry but my German is not so good, so I need to write this thread in English. 

I have a Vodafone giga TV contract, and unfortunately now, after almost one year, it seems that the vodafone tv box is not responding anymore. 

It started crashing already a couple of months back, but after a full restart it would be running smoothly again. 

The problem now is after turning on and after the software looks for the updates the home screen loads for a couple a seconds and then becomes black again. 

I have tried restarting the machine, restarting and resetting the internet router, using a different HDMI gate on the tv, using a different HDMI cable in general, all with no avail. 

Could someone help me out please? 

Thanks a lot in advance. 

[ERFD]

Hello, interleukin,

what kind of TV box is this about?

Best regards Fred

[interleukin]

Hello,

Thanks a lot for the reply.

My TV Box is a "Digital HD Recorder Giga TV 4k box" . More information about it:

Hersteller: cisco

Modell: vgw10-kd-k9

Best Regards,

interleukin

[ERFD · Accepted solution]

Hello ,

please try the following:

1. Connect the GigaTV 4K box to your router via LAN cable.

2. Turn off the GigaTV 4K box with the On/Off button on the back.

3. Keep the pair button pressed and switch the box on again with the On/Off button.

4. Wait until the control LED lights up. This may take 10-15 seconds.

5. As soon as the control LED lights up, release the pair button and press it again.

6. Now the GigaTV Box starts the software update.

When the software update is finished, the box disconnects the power once and restarts it afterwards.

If this does not help, please try this:

1. Press the reset button on the right side of the GigaTV box with a pointed object, like a paper clip.

2. Press and hold it for about 20 seconds

3. Then switch off the unit using the round power switch on the rear panel

4. Press the mains switch again after a short wait to restart the box

If this does not help either, we will replace the box.

Best regards Fred

[interleukin]

This helped

1. Press the reset button on the right side of the GigaTV box with a pointed object, like a paper clip.

2. Press and hold it for about 20 seconds

3. Then switch off the unit using the round power switch on the rear panel

4. Press the mains switch again after a short wait to restart the box

For a couple of days now the box runs smoothly again. I consider it as a solution for the time being.

Thanks a lot for the help.

[Wallace]

Hi,

I'm glad ERFD could help you. I will then close your thread.

Regards

Wallace