Sagemcom FAST 5460 unlucky reboots

[hinst]

Good day

A router provided to me by Vodafone: Sagemcom FAST 5460, rebooted twice this week. It also rebooted sometimes in the past; but I usually paid it no mind. However what was special this time is that I was doing sensitive work at the time when it rebooted; so I lost hours of progress because of the reboot.

• First time it rebooted and stayed down for about 10 minutes. I lost the data that I was working on
• Today it rebooted but recovered faster. However, I still lost a substantional amount of data that I was working on...

That is why those reboots are rather annoying.

Can someone please suggest some advice on what can I do to prevent my router from rebooting? Thanks

Router model is Sagemcom FAST5460; it is about 3 years old; and it suffered from sudden reboots even in the frist year...

[Wallace]

Hi hinst,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[Jens]

Hello hinst,

There is a return path disrupter. This is an external signal that interferes with our signal. I have created an order for you to be informed about this. Please wait for the completion.

Regards and a Merry Christmas

Jens

[hinst]

Thank you for the quick response.

My Sagemcom router rebooted on its own a couple more times recently during the daytime.

I am not sure I fully understood the sentence about the disruptor. However I did understand that I should wait... If any action is required on my side then please let me know.

[Claudia]

Hello hinst,

if the task with the return path disrupter (***756/21) is closed and you still have problems please reply here again and send some time stamps when the router rebooted by itself.

Kind regards,

Claudia

[hinst]

Good day. It seems like my router reboots more often than ever

Here is a list of the recent unexpected reboots:

• 31.12.2021 at 21:14
• 01.01.2022 at 12:18
• 03.01.2022 at 15:16

Those reboots happened during the time when I was using my PC

[Claudia]

Hello hinst,

and a Happy New Year to you :). There is still a low permanent error rate, but if that would be the cause for the reboots the other devices in your building should have problems as well. I checked some of them and none did restart when yours did. So I suspect that rather the router might itself might be the problem and suggest to replace it.

Kind regards,

Claudia