How Can I Change to WiFi 6 Router

[selcukd]

Hi,

I've CH7466CE router for more than 3 years and I started to have connectivity interruptions both with 2.4 Ghz and 5 Ghz WiFi configuration. I'm working from home and video calls are always a problem for me. I would like to change my router to Vodafone Station which support WiFi 6 technology. It would be a better option considering all the devices connected to the router and I would have reliable connectivity for work as well.

When I renewed my contract at the end of last year, I received email that Vodafone Station is costless but it was not delivered to me. How can I request change of the router?

Thanks

[seelo2010]

An exchange coast 30€.
For free, only 1:1 change posible.

[natas666]

depending on the city u r living, the upgrade of your router 2 the actual DOCSIS 3.1 standard will be done for free.

without DOCSIS 3.1 there won't be a future at all.

so call the support 2 give them the advice to proof the delivery address which is listed 4 u right now

(sometimes it is not actual at all)

and 2 send out the new mta asap

[selcukd]

I tried to contact support but it is not possible to find someone speaking English. Also, they are not willing to do a callback with a person who does. That's why I'm trying my chance here. Hopefully someone from Vodafone gets in touch.

[natas666]

oh dear - is it not possible 4 u 2 find somebody who translates 4 u ?!

although vf is a british company, they r operatinhg in germany right here, right now

so agents have 2 speak german, english is optional

[Martin59]

Hello selcukd,

if your cable router is defective, it can be replaced free of charge.

As seelo2010 already wrote, you will then be sent an identical model.

A change to the Wifi6 station is not possible.

Best regards, Martin

[selcukd]

Hi Martin,

This is the email I received from Vodafone on December 12. I just want what was in the contract.

[selcukd]

In addition, I don't have a defective device. Other signals are interrupting my internet if I am not next to the router.

For example, whenever microwave oven is running, 2.4 Ghz signal is broken completely and 5 Ghz signal has big latency.

During the afternoon and evening hours, my 5 Ghz signal is not working on my bedroom where I am working because there are more devices from other households around which interferes the communication. When I switch to 2.4 Ghz, my speed is 1-2 Mbps which is not enough for working.

Under these conditions, I don't have a reliable connection. That's why I need a new router that supports newer technology to receive better service from my internet connection.

[Martin59]

Hello selcukd,

have you ever given the 2.4 GHz and the 5 GHz different names and passwords?

Also see if you can improve the channel assignment in the user interface of the cable router.

Many greetings, Martin

[selcukd]

Hi Martin,

In the beginning, I had same names for both frequencies. Now, I've different network names for each frequency.

For the channels, I've run the diagnostics on the router and chose a channel which was not used by other routers around.

I tried all the options I am aware of.