DOCSIS OFFLINE

[AnaV]

Hi community,
I am getting a docsis offline error in my new router. I received a package with the router for a self-installation.
I did all of the steps, but the internet LED is still blinking after a couple hours and I have no internet. 
Can you please help me?
Kind regards!

[Tina]

Hello AnaV,

welcome to our community. Nice to see you.

For a closer look send me your full name, date of birth, address, customer number and your phone numer in a private message. Write a short reply here afterwards.

Best regards

Tina