Did you forget your PIN for your phone and then entered the wrong code three times? Now you need your PUK to unlock it, but you can’t remember that either? Don’t worry - we’ll guide you on what to do next. ℹ️Use your browser plugin to translate linked websites in this article.
PIN and PUK Lost – What Happens Next
Your phone is protected by two security codes: the 4-digit PIN (Personal Identification Number) and the 8-digit PUK (Personal Unblocking Key). Both are necessary to unlock your SIM card. When you sign your phone contract, you’ll receive a new SIM card and a letter with important information, including your PIN and PUK, a few days later.
Check Your Code in the MyVodafone App
Can't find our letter anymore? No worries, you can easily check your PUK in the MyVodafone app:
- Open the MyVodafone app.
- Click on "My Data."
- Under "My Phone & Card," you’ll find your PUK.
Use your PUK to unlock your SIM card. After that, you can set a new PIN. The process differs between iOS and Android devices.
How It Works on iOS:
- Open your settings.
- Go to "Mobile Network."
- Click on "SIM PIN."
- Set your new SIM PIN.
How It Works on Android:
- Open your settings.
- Go to "Security."
- Click on "SIM Card Lock" (sometimes this option is listed under "Other Security Settings").
- Set your new SIM PIN.
You Can Use Your Phone Without a SIM Card
As you can see, you can always find your PUK in the MyVodafone app. Another piece of good news: You can still use your phone even with a locked SIM card, though with some limitations. You won’t be able to make calls or send texts, but you can surf the web and use apps as usual when your phone is connected to Wi-Fi.
SIM Card vs. eSIM
In addition to the classic SIM card, there’s also the eSIM. Both security codes are automatically activated. Thinking about switching to an eSIM? Great! With an eSIM, you can live more sustainably and securely. Your phone is automatically encrypted with an eSIM, it cannot be stolen, and your phone remains protected.
Learn more about the eSIM here: All About SIM & eSIM.
All Tips at a Glance
If you've forgotten both your PIN and PUK, don’t panic. In many cases, you can solve the issue yourself. Here are the key points at a glance:
- If you’ve forgotten your PIN, you can set a new one using your PUK.
- You can find your PUK in your Vodafone letter.
- Your PUK is also available in the MyVodafone app.
- If you’ve entered your PIN incorrectly three times and your PUK incorrectly ten times, please contact our customer service.
