Vodafone GigaTV Cable, cost

[EricTrier]

Dear,

Since April 2020, Vodafone GigaTV Cable has been charged around 5 euro higher every month till now. It is not much, but still annoying, since I haven't got any information with this from my contract.

Price breakdown for Vodafone TV service as below.

1) Previously for a year: Vodafone GigaTV Cable, 10 euros + Vodafone TV Connect, 15 euros

2) Since 04.2020: Vodafone GigaTV Cable, 15 euros + Vodafone TV Connect, 15 euros

Can you advise what happened here and how I should claim back? I was re-directed to this community by customer service.

Thanks in advance.

[Nancy]

Hello EricTrier,

I'd be happy to take a look at your contract and your bill. Please send me your customer number, name, date of birth and address by private message and then report back here in the thread.

Best regards

Nancy

[EricTrier]

Dear Nancy,

Many thanks. I have sent the private message with information. 

[Tina]

Hello EricTrier,

the GigaTV tariff was only 9,99 € for the first 6 months. That is a new customer price. The discount falls away after the 6 month and it costs 14,99 €.

Best regards

Tina