Problems with receiving WhatsApp notifications when connecting via the GigaCube

[AshuJuntos]

Hello,

I had a problem connecting to the Gigacube.

When the mobile phone is connected to the Gigacube, I only receive WhatsApp messages and other notifications such as Facebook, emails, etc. when I open the corresponding apps. I do not receive notifications when I am not using the corresponding application, or I receive notifications after a delay.

If you are connected to the mobile internet, everything works fine.

Basically, the connection is OK. Streaming, surfing, playing games, watching videos etc. work perfectly. The only problem I get is receiving WhatsApp and other notifications

Please help me to solve this problem. Thanks for the support.

Ashutosh

[TinaG]

Hello AshuJuntos,

please send me a private message with:

1. your mobile number or customer number

2. your customer password

3. 2 examples with time and date

4. exact location of the GigaCube

5. brief description of the problem

Then I pass a ticket to the department for testing  

Best regards

TinaG

[AshuJuntos]

Thank you for the reply. I have sent you a private message. I have some doubts about the information I have to send you. Please let me know.

Regards,
Ashutosh