Receiving bills even after confirmed contract cancellation

[Ankush]

Hi,
I have done contract cancellation on Jan 2018 and I received a confirmation for the same that after 30th May 2018 , my contract will be cancelled.

Still I am receiving bill and money is getting deducted due to SEPA.

Please suggest what to do!

Attaching the confirmation of cancellation.

Thank you.

Edit:  Would you scan your credit card and post the pictures online?  If not, why would you post a letter that contains all your personal data used by Vodafone openly on a public board? Attachment removed.

[Der Ritter]

• Was it a premature cancellation?
• Have you checked whether the customer numbers on the cancellation and the one that the money gets collected for are identical?
• Is the sum the same as before or did it change?

[Ankush]

Hi,

Thanks for your reply.

It was not premature cancellation. 2 years was supposed to complete on 29.05.2018.

Also termination letter state my kudennummer and I was not having any other contract except this DSL connection.

following was mentioned in confirmation letter ''Ihr Vertrag mit uns endet zum 29.05.2018. Ab diesem Datum können Sie über Ihren Vodafone-Anschluss nicht mehr telefonieren oder angerufen werden. Auch die Nutzung des Internets ist über den Anschluss nicht mehr möglich''.

Also Prices got changed by 10 euro.

Money already got debited from my account, sould I block that amount or it will be reimbursed?

Thank you in advance for your help.

[HeikeF]

Hallo Ankush,

is it mobile or DSL?

This is the mobile board but you are writing about your DSL connection?

Regards

Heike

[Ankush]

Hi,

I was not aware that you have different board for Mobile and DSL.

It was for DSL connection. Could you help in this case?

or assign it to DSL board?

Thank you.

[Der Ritter]

---

@Ankush@  schrieb:

(...) or assign it to DSL board?

---

Done. 😉

[Andre]

Hey Ankush,

feel free to send me a private message with your customernumber&password.
therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".
I will have a look into your customeraccount.

Best regards,
Andre

[Ankush]

Hi,

I provided all the details and password in private messsage. Please check.

[Andre]

Hi Ankush,

i did already answer you via PM.

The latest charge was the fee for taking your phone number to another ISP.
The contract has been cancelled in June.

Best regards,
Andre