Incorrect SEPA auto-debit

[Individual]

Hi,

I have taken a new internet connection from Vodafone and I opted for SEPA auto debit. Recently the first debit happened in my account. 

Unfortunately there has been two auto debits, with 2 different Kunden numbers. Among that only one of the Kunden numbers is mine. Currently I am on vacation and just noted this. How do I sort it out?

Please advise. Thanks in Advance!!

[Jens-K · Accepted solution]

Hi Individual,

welcome to the Vodafone Community!

I will have a look into this.

Please send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number, the wrong customer number and your customer password.

Regards,

Jens