Contract cancelation

[UDarya]

Hello! My contract had to be canceled on 26 of April. But it's still active... I also didn't receive instructions on how to send back the router. Thanks!

[Michi]

Hi Darya,

the contract has been terminated since 26.03.2021 and is also no longer charged.The technical disconnection will take place a few days later on 07.04.2021.

On 16.03.2021, we sent you a returns slip together with the cancellation confirmation by e-mail. I have now sent you the letter again. Please check your email inbox.

Please put the return slip in the package with the router and send it to the return address.

Best regards,

Michi

[UDarya]

Hello! I changed my address! Could you send it to the new address, please? 

[Jens-K]

Hi,

I have sent it via e-mail again. Please check your inbox and spam folder.

In case the e-mail address is no longer active, sent me a private message with your name, customer number, customer password and new address.

Regards,

Jens

[UDarya]

My email is still valid, but i didn't receive any messages! Could you check which address do you use? 

[Jens-K]

Hi,

the address is ...o@gmail.com

I have sent the mail again already.

If you still can't find it here's the address:

Arvato Distribution GmbH

Warenannahme 36

Bielefelder Str. 45

33428 Marienfeld

Add a not with your name, customer number and "Rücksendung nach Vertragsende"

Regards,

Jens

[UDarya]

I didn't receive an email. 

[Boris]

Hey @UDarya,

have you checked your Spam folder?

regards

Boris

[UDarya]

Yes, i checked the spam folder.

[Boris]

Hey @UDarya,

I sended it again via mail.

Hopefully it works now.

Cheers

Boris