Contract Termination

[Yauheni]

Hello Dear Vodafone,

I have requested the contract termination via the Contact Form: https://www.vodafone.de/hilfe/kuendigung.html on 27.02.2021

I have sent you also the mail (Einschreibenbrief), explaining the situation, asking for termination due to Sonderkündigungsrecht on 2-3 of March, 2021.

However, I did not get any response so far. When should I expect the answer? 

Thank you,

Yauheni

Edit: @Yauheni  Moved in the right board. Best regards Kurtler

[reneromann]

There is no such short period to terminate a contract.

Regular terminations have a notice period from 3 months - so your cancellation request has to be received at least 3 months before the end of the term (and thus cancelling is only possible once per year).

And even premature cancellations due to moving to an address that the services cannot be granted at will result in a 3 months notice period starting by the day that your relocation message has been received but not earlier than the day of the move (where proof like the official deregistration letter has to be provided).

[Yauheni]

Thank you for your feedback. I really appreciate it.

Premature cancellation - this is exactly the case that I am requesting in the emails/mails to Vodafone. 3 months from the actual move out (relocation date). For example, at the moment I am going to move out on 1st of April, therefore the termination date is 1st of July, isn't it?
Thus, I should provide the deregistration letter.
What is the best way to provide the deregestration letter to Vodafone (email, mail, form)?

[Kurtler]

@Yauheni 

What is it all about? DSL or Cable?

Best regards Kurt

[Yauheni · Accepted solution]

Hello Kurt,

it was about DSL.

I have received the contract termination confirmation by email from Vodafone. We can close the thread as completed.

Thank you very much for all your help and service in the last 4 years.

Best regards, 

Yauheni

[Kurtler]

@Yauheni 

Then I close the thread.

Best regards Kurt