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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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Frage
Antwort
Lösung
am 20.01.2022 12:58
am 20.01.2022 13:44
Noch einmal:
C:\>ping -t 139.7.147.49 -t
Pinging 139.7.147.49 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=30ms TTL=247
Reply from 139.7.147.49: bytes=32 time=28ms TTL=247
Reply from 139.7.147.49: bytes=32 time=25ms TTL=247
Reply from 139.7.147.49: bytes=32 time=28ms TTL=247
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=28ms TTL=247
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=39ms TTL=247
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=34ms TTL=247
Reply from 139.7.147.49: bytes=32 time=35ms TTL=247
Request timed out.
Reply from 139.7.147.49: bytes=32 time=54ms TTL=247
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=51ms TTL=247
Reply from 139.7.147.49: bytes=32 time=30ms TTL=247
Reply from 139.7.147.49: bytes=32 time=35ms TTL=247
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=30ms TTL=247
Reply from 139.7.147.49: bytes=32 time=119ms TTL=247
Reply from 139.7.147.49: bytes=32 time=28ms TTL=247
Reply from 139.7.147.49: bytes=32 time=28ms TTL=247
Reply from 139.7.147.49: bytes=32 time=26ms TTL=247
Reply from 139.7.147.49: bytes=32 time=26ms TTL=247
Reply from 139.7.147.49: bytes=32 time=24ms TTL=247
Reply from 139.7.147.49: bytes=32 time=25ms TTL=247
Reply from 139.7.147.49: bytes=32 time=25ms TTL=247
Ping statistics for 139.7.147.49:
Packets: Sent = 40, Received = 21, Lost = 19 (47% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 119ms, Average = 35ms
am 21.01.2022 11:53
Noch einmal:
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=33ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=63ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=35ms TTL=246
Reply from 139.7.147.49: bytes=32 time=68ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=32ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=34ms TTL=246
Reply from 139.7.147.49: bytes=32 time=34ms TTL=246
Reply from 139.7.147.49: bytes=32 time=47ms TTL=246
Reply from 139.7.147.49: bytes=32 time=93ms TTL=246
Reply from 139.7.147.49: bytes=32 time=40ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=32ms TTL=246
Reply from 139.7.147.49: bytes=32 time=26ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=46ms TTL=246
Reply from 139.7.147.49: bytes=32 time=45ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=25ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
am 24.01.2022 12:40
Hi voicu83,
entschuldige bitte meine verspätete Rückmeldung. Aktuell benötigen wir leider etwas länger, um zu antworten.
Ich schaue mir Dein Anliegen genauer an. Schick mir dazu bitte eine PN mit den folgenden Daten: Kundennummer, Name, Adresse, Geburtsdatum, Bundesland und aktuelle Handynummer.
Gib mir bitte hier Bescheid sobald die Nachricht raus ist.
Viele Grüße
R4mona
am 25.01.2022 13:51
Noch einmal:
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=26ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=72ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=45ms TTL=246
Reply from 139.7.147.49: bytes=32 time=81ms TTL=246
Reply from 139.7.147.49: bytes=32 time=180ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=31ms TTL=246
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Reply from 139.7.147.49: bytes=32 time=37ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=33ms TTL=246
Reply from 139.7.147.49: bytes=32 time=166ms TTL=246
Reply from 139.7.147.49: bytes=32 time=37ms TTL=246
Reply from 139.7.147.49: bytes=32 time=32ms TTL=246
Reply from 139.7.147.49: bytes=32 time=26ms TTL=246
am 26.01.2022 11:45
Noch einmal:
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=44ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=42ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=115ms TTL=246
Reply from 139.7.147.49: bytes=32 time=53ms TTL=246
Reply from 139.7.147.49: bytes=32 time=70ms TTL=246
Reply from 139.7.147.49: bytes=32 time=79ms TTL=246
Reply from 139.7.147.49: bytes=32 time=49ms TTL=246
Reply from 139.7.147.49: bytes=32 time=106ms TTL=246
Reply from 139.7.147.49: bytes=32 time=44ms TTL=246
Reply from 139.7.147.49: bytes=32 time=26ms TTL=246
Reply from 139.7.147.49: bytes=32 time=39ms TTL=246
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=31ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=33ms TTL=246
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=33ms TTL=246
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Reply from 139.7.147.49: bytes=32 time=35ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=32ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=27ms TTL=246
am 27.01.2022 11:42
Noch einmal:
Reply from 139.7.147.49: bytes=32 time=25ms TTL=246
Reply from 139.7.147.49: bytes=32 time=25ms TTL=246
Reply from 139.7.147.49: bytes=32 time=28ms TTL=246
Reply from 139.7.147.49: bytes=32 time=30ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=59ms TTL=246
Reply from 139.7.147.49: bytes=32 time=31ms TTL=246
Reply from 139.7.147.49: bytes=32 time=309ms TTL=246
Reply from 139.7.147.49: bytes=32 time=104ms TTL=246
Reply from 139.7.147.49: bytes=32 time=128ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=33ms TTL=246
Reply from 139.7.147.49: bytes=32 time=39ms TTL=246
Reply from 139.7.147.49: bytes=32 time=24ms TTL=246
am 28.01.2022 10:17
Noch einmal:
C:\>ping 139.7.147.49 -t
Pinging 139.7.147.49 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
Reply from 139.7.147.49: bytes=32 time=31ms TTL=246
Reply from 139.7.147.49: bytes=32 time=25ms TTL=246
Request timed out.
Reply from 139.7.147.49: bytes=32 time=45ms TTL=246
Request timed out.
Request timed out.
Reply from 139.7.147.49: bytes=32 time=54ms TTL=246
Reply from 139.7.147.49: bytes=32 time=23ms TTL=246
Reply from 139.7.147.49: bytes=32 time=29ms TTL=246
am 29.01.2022 13:40
Hi voicu83,
ich habe mir gerade Deine Verbindung angeschaut und ein paar Auffälligkeiten feststellen können.
Von daher habe ich Störungsticket erstellt. Unsere IT versucht anhand Fernwartung das Problem zu lösen.
Sollte dies nicht möglich sein, wird sich ein Techniker-Service bezüglich eines Termins bei Dir melden.
Hab bis dahin bitte weiter Geduld.
Liebe Grüße
Chr1ssy
am 01.02.2022 08:40
Hallo,
Ich wurde vom Vodafone-Support telefonisch kontaktiert und bekam eine Lösung für mein Problem (ich möchte mich besonders bei der Person bedanken, die mich kontaktiert hat, weil sie Englisch sprach, als ich kein Deutsch verstand).
Mir wurde die Lösung zur Verfügung gestellt, die WLAN-Bänder in 2,4 und 5 GHz zu trennen.
Leider ist das nicht die Lösung meines Problems. Ich habe die WLAN-Bänder seit letztem Jahr getrennt und es hat mein Problem nicht behoben.
Wie ich in der ersten Nachricht erwähnt habe, verliere ich KEINE Gateway-Verbindung (mein Router), wenn ich die Internetverbindung verliere.
Ich kann meinen Router immer noch sehen und anpingen, aber mein Router hat keine Internetverbindung mehr.
Deshalb habe ich gesagt, dass das Problem hinter meinem Router (bei Vodafone) liegt, nicht davor (in meinem Haus).
Das Problem bleibt. Mein Router verliert jeden Tag die Internetverbindung. Meine Computer verlieren die Router-Konnektivität nicht.