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Frage
Antwort
Lösung
am 31.08.2021 10:10
Hello,
I have a Vodafone Kabel connection! My internet keeps disconnecting and it's very annoying! Please test and fix it as soon as possible. I can send you customer details privately
My contract was new, the Initial 6 months I opted for high speed(500 Mbps) where I don't have any internet issues. After 6 months I changed to 100 Mbps and then the problem starts - which is the internet keeps disconnecting regularly
Gelöst! Gehe zu Lösung.
am 09.09.2021 11:57
Hello dinesh321,
i have looked at it and there is already an order for this to be fixed. I have set a ticket for you and you will be informed about the completion of the work through that.
Best regards
Nancy
am 31.08.2021 22:01
Hello and welcome in our community, dinesh321.
So that I can make an initial assessment, please answer the following questions:
Thank you and best regards
Tina
am 03.09.2021 20:41
Hi Tina,
Please find the answers below! Please try to fix it asap
am 06.09.2021 08:56
Hello dinesh321,
for a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 09.09.2021 11:57
Hello dinesh321,
i have looked at it and there is already an order for this to be fixed. I have set a ticket for you and you will be informed about the completion of the work through that.
Best regards
Nancy
am 18.10.2021 19:46
Hi Nancy,
I have been waiting for 5 weeks for the ticket to be fixed! I see no response and no action to date!
Can you fix it immediately or increase the speed of the internet(maybe it will solve the issue as i explained before) with the same price or give the voucher for the last two months or cancel the contract
Please reach on it asap! I am working from home and I cant afford to wait for days, weeks, and months without seeing anything
Thanks
Dinesh
am 21.10.2021 14:39
Hey @dinesh321,
we cant fix it earlier, im sorry for that 😞 I can offer you a discount for 50% of your monthly payments if you want.
Regards
Tobias
am 23.10.2021 12:13
Hi Tobias,
Thanks for considering my request. Please provide the discount and try to fix it as early as possible!
Just saying if possible it will be great if you can increase the speed instead of discount
Thanks
Dinesh
am 28.10.2021 15:27
Hi Tobia,
Please confirm the discount! also if you have any update please let me know the progress on the ticket
Thanks
am 28.10.2021 15:59
Hi dinesh321,
sorry, unfortunately nothing new about the ticket yet. We have deposited the credit note until the end of December. You will see it with the next invoice.
Regards
Thomas