No cable internet

[Madhavi]

Hello.. 

I am Madhavi. I took Vodafone 100 kabels connection. I got a message saying that my connection is activated on 2nd April. Then I setup the router and registered also. But I am not able to access internet. When I opened the 192.168.0.1 link. It shows that DOCISS is offline. I am having trouble figuring out the problem. In my building,there are  Vodafone connections taken by my neighbors. I am confused why it shows like in the photo.Can you please help me setup the connection?

[J0hann]

Hello @Madhavi,

please check, if the cables are set up right. 

Our customer service will help via these contact channels.

BR J0hann 

[Madhavi]

 yes we have connected all cables properly but we dnt have IP address.