My internet is down (English please)

[Nebule]

Hello, my internet is down . I believe it is because of late payment. How can I make it work again. 

There is no any notifications about that either.

CA

Cannot speak German so I cannot call hotline

[R4mona]

Hi Nebule,

Please excuse my late feedback. Currently we need a little longer to answer. 

What is your situation now? Is your internet working without any problems again? Were you able to clarify the situation regarding your late payment?

Best regards

R4mona