Internet not working - Customer service ONLY in German

[Reb11]

I can connect to the cable network but then there is no internet or it is so slow that it does not work. I tried the speedtest and this is way too low (my contract is for 1000 Mb). I tried to check everything: the cable, the fritzbox, my computer... It doesn't work since my contract started a few days ago. I want to contact the customer service but they do not speak English. Is there any other way to talk with someone? 

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[J0hann]

I recommend the service via WhatsApp  https://vod.af/WhatsApp-Hilfe

DMs on X are not longer supported.

BR j0hann