Horrible Internet Cable Service

[phus2001]

It has been days now that the internet cable service is horrible. The service is a continuous failure. Customer service takes hours to answer calls and NONE do speak English or other languages ​​for that matter. 

I need to have my modem / router immediately replaced, otherwise clearly spell out how to interrupt service with Vodaphone / Unitmedia. This company is not worth a penny to say the least.

[Ida]

Hi phus2001

Can you please give us the following information:

•Which contract do you have? (e.g. Internet + telephone 100)

•Which modem/router do you use? (e.g. Hitron)

•Do you use a rental device from us or do you have your own device?

•Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems

•How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

•Which browser do you normally use? (e.g. Firefox)

•Which operating system do you have on your computer? (e.g. Windows)

•Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)

•Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.

•What measures were taken by the fault hotline (available at 0800-5266625)?

•In which federal state do you live?

Best regards
Ida