English support needed - umzug, No internet

[TejaK]

Hello Team,

I am a vodafdone kable customer and have shifted to my new aprtment recently. I have filled the umzug services form in kundenservices portal  2 weeks before the shifting. After that i received an e-mail that its just a plug and play. But, i still not getting the internet in my new apartment. i have called customer care for the storung support, then they informed me that my new kundennummer is not yet activated. i have called customer care for kundennummer activation. Unfortunately, i couldn't speak with some one who can speak in English. Could some one help?

Thank you!

Regards,

Teja.

[Wallace]

Hi Teja,

I wish you a happy new year and welcome to our community.

I like to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace