Connection drops for minutes in the last weeks

[Gustavo47]

Hi,

During the last weeks, my internet has been dropping for about 1 to 3 minutes and it comes back up. It starts by having high latency than it just drops.

I already have been through all the troubleshooting possible on my side. Could you check what is going on?

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[Gustavo47]

Here's log of me pinging google during the disruption:
ping google.com
PING google.com (142.251.209.142): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
64 bytes from 142.251.209.142: icmp_seq=18 ttl=116 time=97.492 ms
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
64 bytes from 142.251.209.142: icmp_seq=24 ttl=116 time=60.520 ms
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
64 bytes from 142.251.209.142: icmp_seq=27 ttl=116 time=262.852 ms
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
64 bytes from 142.251.209.142: icmp_seq=33 ttl=116 time=75.339 ms
Request timeout for icmp_seq 34
Request timeout for icmp_seq 35
Request timeout for icmp_seq 36
Request timeout for icmp_seq 37
Request timeout for icmp_seq 38
Request timeout for icmp_seq 39
Request timeout for icmp_seq 40
64 bytes from 142.251.209.142: icmp_seq=41 ttl=116 time=81.251 ms
Request timeout for icmp_seq 42
Request timeout for icmp_seq 43
Request timeout for icmp_seq 44
64 bytes from 142.251.209.142: icmp_seq=45 ttl=116 time=130.079 ms
Request timeout for icmp_seq 46
64 bytes from 142.251.209.142: icmp_seq=47 ttl=116 time=163.600 ms
64 bytes from 142.251.209.142: icmp_seq=48 ttl=116 time=40.106 ms
Request timeout for icmp_seq 49
Request timeout for icmp_seq 50
64 bytes from 142.251.209.142: icmp_seq=51 ttl=116 time=74.663 ms
64 bytes from 142.251.209.142: icmp_seq=52 ttl=116 time=192.882 ms
Request timeout for icmp_seq 53
Request timeout for icmp_seq 54
Request timeout for icmp_seq 55
Request timeout for icmp_seq 56
Request timeout for icmp_seq 57
64 bytes from 142.251.209.142: icmp_seq=58 ttl=116 time=93.109 ms
64 bytes from 142.251.209.142: icmp_seq=59 ttl=116 time=146.174 ms
Request timeout for icmp_seq 60
64 bytes from 142.251.209.142: icmp_seq=61 ttl=116 time=218.564 ms
Request timeout for icmp_seq 62
64 bytes from 142.251.209.142: icmp_seq=63 ttl=116 time=181.908 ms
Request timeout for icmp_seq 64
Request timeout for icmp_seq 65
Request timeout for icmp_seq 66
64 bytes from 142.251.209.142: icmp_seq=67 ttl=116 time=86.198 ms
Request timeout for icmp_seq 68
Request timeout for icmp_seq 69
Request timeout for icmp_seq 70
Request timeout for icmp_seq 71
Request timeout for icmp_seq 72
Request timeout for icmp_seq 73
Request timeout for icmp_seq 74
Request timeout for icmp_seq 75
Request timeout for icmp_seq 76
Request timeout for icmp_seq 77
Request timeout for icmp_seq 78
Request timeout for icmp_seq 79
64 bytes from 142.251.209.142: icmp_seq=80 ttl=116 time=160.988 ms
Request timeout for icmp_seq 81
Request timeout for icmp_seq 82
64 bytes from 142.251.209.142: icmp_seq=83 ttl=116 time=243.008 ms
Request timeout for icmp_seq 84
Request timeout for icmp_seq 85
Request timeout for icmp_seq 86
Request timeout for icmp_seq 87
Request timeout for icmp_seq 88
Request timeout for icmp_seq 89
Request timeout for icmp_seq 90
Request timeout for icmp_seq 91
Request timeout for icmp_seq 92
Request timeout for icmp_seq 93
Request timeout for icmp_seq 94
64 bytes from 142.251.209.142: icmp_seq=95 ttl=116 time=63.315 ms
64 bytes from 142.251.209.142: icmp_seq=96 ttl=116 time=140.219 ms
Request timeout for icmp_seq 97
64 bytes from 142.251.209.142: icmp_seq=98 ttl=116 time=12.217 ms <---- Back to normal
64 bytes from 142.251.209.142: icmp_seq=99 ttl=116 time=8.651 ms
64 bytes from 142.251.209.142: icmp_seq=100 ttl=116 time=7.964 ms
64 bytes from 142.251.209.142: icmp_seq=101 ttl=116 time=8.055 ms
64 bytes from 142.251.209.142: icmp_seq=102 ttl=116 time=10.373 ms
64 bytes from 142.251.209.142: icmp_seq=103 ttl=116 time=15.530 ms
64 bytes from 142.251.209.142: icmp_seq=104 ttl=116 time=16.042 ms

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt