Unable to reset Customer Password

[blue_]

I recently got a Vodafone Red XS contract and have forgotten my customer password. I have tried several times to upload form 265 to the help form below over the last month but I never get any indication that my password has been reset. What can I do?

The form I have been uploading to (provided by Tobi)
https://www.vodafone.de/contact/rf/contactform.jsp?deepLink=24&frage1=NEIN&selektor1Id=services&sele...

[Su]

Hi blue_,

I´m so sorry it didn´t work til now.

Surely we can fix this together.

Please DM me including a pic of your InfoDok 265.

Thanks

Su