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URGENT Gigacube kündigung widerrufen
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LorenzoF
Netzwerkforscher

Hi there,

 

tomorrow my Gigacube contract will expire ,since I already canceled the renewal and tomorrow is the last day of the 24 months contract. But, since I'm still waiting to receive my new cable contract, I'm afraid that I might be and up without internet for a few days or weeks, while waiting.

 

That's why I would like to reverse my cancellation; but, if I do so, I don't know for how long it will last. one month? Or 24 months again?

 

I hope someone can give me an answer soon, thank you!

 

Lorenzo

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MichaM
Moderator

Hi LorenzoF,

 

Thanks for elaborating on this.

 

Withdrawing the cancellation does not entail a new 24 month period.

 

Instead, you can just continue using the old contract - and you keep the option to cancel at short notice, that is, within a month.

 

Hopefully, you seized the opportunity to withdraw the cancellation.

 

Have a nice Sunday Smiley (fröhlich)

 

Regards

Micha

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Andre
Moderator

Hey LorenzoF,

once the Gigacube is cancelled,  its most likely not possible to reactivate the simcard.

If we revoke the cancellation without changing anything else (like a bigger tarrif) you can cancle the contract with 1 month notice, since the initial 24 months were fullfilled.

Did you try to get in touch with the customerservice for example via whatsapp? We Moderators are happy to help, but it will take 1-2 days, which is most likely too late in this case.

Cheers,
Andre

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LorenzoF
Netzwerkforscher

Dear @Andre,

 thank you for your answer. Actually, there's an option on MeinVodafone to withdraw easily your cancellation.

It says that, by doing this, you can just continue to use your old contract. My only worried was about how long would the contract last, if I could still cancel it with with one month forewarning or there's a new expiration date.

 

Hope my explanation was enough clear.

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MichaM
Moderator

Hi LorenzoF,

 

Thanks for elaborating on this.

 

Withdrawing the cancellation does not entail a new 24 month period.

 

Instead, you can just continue using the old contract - and you keep the option to cancel at short notice, that is, within a month.

 

Hopefully, you seized the opportunity to withdraw the cancellation.

 

Have a nice Sunday Smiley (fröhlich)

 

Regards

Micha

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LorenzoF
Netzwerkforscher

Thank you, @MichaM!

 

I decided to wait for my new Kabel contract, hope it will arrive soon. Then, I didn't withdraw my cancellation, but thanks for your information.

 

As far as I remember, I don't need to give the Gigacube router back to the Vodafone shop, after the end of the 24 months of contract. Am I right?

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Andre
Moderator

Hey LorenzoF,

as long as you did not cancle the gigacube within the 30 day try&buy period - its your property.
You do not need to bring it back to the vodafoneshop then.

Cheers

,Andre

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