English speaking operator?

[Eyayaw]

I know there are a few threads on the matter, but I could not help but ask again.

I need your help for reaching an English-speaking assistant in Germany. 

The hotline service 1212 with "Sagen English Operator" always leads to a German-speaking assistant, usually to a rude one.  All I need is to speak to someone who can help me with some clarification regarding my bills and general contract matters because my bills have changed quite dramatically for reasons I do not know. 

Addendum:  help me terminate my contract with this horrendous company. 

Thank you. 

Best,

[Boris]

Hey @Eyayaw,

i am so sorry that that itwas that complicated to seek for help.

I really would lov to help you.

Please send me your customer details and your issue with the bill and contract.

regards

Boris

[BerndD]

Hey Eyayaw,

please do not write your personal data publicly here in the forum. Anyone can read it. I have deleted the data for your own protection.

Please send them to Boris or me by private message (PM).

Kind regards

Bernd

[Eyayaw]

I thought I was replying in private. Thank you for your remark.