Kabel: Tarife & Rechnung

Siehe neueste
Re: Shipped wrong contract
YK_Lim
Smart-Analyzer

Last Week, I order cable internet, and receive packet at Wednesday, 18th of May.

I connect that modem and works well.

But to register my costomer number, I find contract is wrong.

The name on contract is not me, neither birthday, address.

How can I correct this?

Mehr anzeigen
4 Antworten 4
Tina
Moderatorin

Hello and welcome in our community, YK_Lim.

 

What was the address on the package? I am surprised that it could be delivered at all with the wrong data. Tell me in which state you live.

 

Best regards

Tina

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen
YK_Lim
Smart-Analyzer

Hi,

Address on packet is  correct. it is Dresden.

but inside packet, contract is completely not mine.

name on contract is not mine, birthday on contract is also not mine. and address on contract is also not mine.

only name and address on package is mine.

Mehr anzeigen
YK_Lim
Smart-Analyzer

Ah, I forgot to mention my address.

My address is ***

 

@ YK_Lim: Private data obscured

Mehr anzeigen
Thomas
Moderator

Hi YK_Lim,

 

sounds really strange, I guess there was a mistake in the logistics. I'd like to take a look at it. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Mehr anzeigen