Kabel not provided in the new apartment

[Mahmed]

Dear all,

I have been using the Vodafone internet Kabel, but i am moving to a new apartment where the kabel is not possible and i need to switch to DSL.

I applied for cancelling my contract with Vodafone but was asked to provide a confirmation that the landlord doesn't want a Kabel connection.

Could you please let me know if there is an already example form for this confirmation?

If not, i need to know exactly what kind of information you need on this confirmation so i can ask my landlord to provide it as he doesn't know exactly what needs to be written?

Thanks

[R4mona]

Hi @Mahmed,

sorry for the waiting time.

We would be happy to look at your request together. For this, we still need more information and details from you. Please send them to us via one of these contact channels.

Together we will find a good solution for you.

Kind regards
R4mona