I registered via Check 24, and I can't find my documents

[yuiko]

Hi there, I applied for cable broadband with vodafone via Check24. I got an email from Vodafone saying I had new documents to view in my account. However I had no login details, so I created a new account using the same email adress. Now when I check my documents, there is nothing there. So I worry that the account I created isn't linked with cable broadband I applied for. 

Can I please speak to someone from customer service to help resolve this. It's really frustrating the customer service portal just gets me stuck with a bot, and I can't talk to a real person.

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954