[English] Moving Cable Internet to new apartment!

[zinko3]

Hello,

I am moving into a new apartment and I want to transfer my internet contract  to the new address. When I go on MeinVodafone and fill out the new address it says that the submission was successful and the address was verified, but I have not received any confirmation on email. I did the same thing 2 weeks ago and did also not receive any email or other form of confirmation.

I am moving houses this Wednesday so I need assistance quite urgently. As I need assitance in English, calling customer service has turned out to very unhelpful. Could anyone from Vodafone help me please?

Best Wishes

[Stephan]

Hi zinko3,

have you received a confirmation of your move in the meantime?

If not, please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan