Dear Sir/Madam,
I am a foreigner and my customer number of Vodafone is xxx. This customer number includes a contract for internet (contract number xxx) and one for TV service (contract number xxx). I don’t need the TV service and have never used it. The contract for TV service was drawn up by a mistake and I have been trying to cancel it ever since I found its existence. On April 17th 2021, two men in uniform of Vodafone came to my apartment and asked me if there was something wrong with my contract. I told them that the contract for TV service was made against my will and I would like to cancel it. They said they could cancel it and suggested that I change my internet contract to a combination of internet and phone service. They asserted that Vodafone would charge me for the combination of internet and phone service as a whole and there was going to be no charge for the TV service anymore. They asked me to sign a form in German the content of which I didn’t understand at all and told me that it was for the cancellation of the TV contract. On May 10th, I found myself being charged 64.18€ by Vodafone for some reason unknown to me. I contacted the person who did the operation mentioned above and he said this was for the change. By the end of May, I got my bills for both the internet and TV service as usual and nothing changed. I contacted that person again and he said he failed in getting an explanation from the customer service. Not until June 6th when I opened the envelope for the delivered SIM card did I find that a new contract only for the phone service had been drawn up with my signature which they told me was for the cancellation of the TV service. Before that I thought the SIM card was for the newly made combination of internet/phone service and didn't pay much attention to it. I used the SIM card logging into MeinVodafone and eventually found a new customer number for the phone service. Then I gradually found that the former contracts for internet and TV service had stayed intact for the whole time. There turned out to be no combination of internet and phone, neither a cancellation of TV service. All they have done is inducing me to make a new contract of an extra phone service against my will, by making up a story on the cancellation of TV service and the combination of internet/phone which has never come into being. What’s more, the two men didn’t even let me set a password for the new phone contract (customer number xxx) when it was drawn up so that I was not able to check its details on line. Those two men took advantage of my lack of German language knowledge and deceived me on purpose. Could you please help to solve the problem and cancel the contract for the phone which I don’t want? You can find an enclosed screenshot about the man’s assertion for reference. Thanks very much!
Edit: Please do not publish personal data on the Internet.
