My Router send back by DHL

[jasmic108]

Hello,

I have orderd internet connection, so the router was sent to my new appartment. since i havent moved to the new appartment i was not able to recive the router delivered by DHL. Now when i look at the DHL tracking, it shows that the router was sent back to vodafone itself. So i tried calling Vodofone hotline but unfortunatly they dont support in English language. So may i know what i need to do next. Whom i can contact for English customer support.

Regards,

Jasmic108

Edit: @jasmic108 moved from the feedback to the cable board. Please make sure to post on the right board, then you will get adequate help faster.

[Torsten]

In this case there will probably be a cancellation if the router comes back as undeliverable. What kind of technology did you order - DSL, cellular network or internet via the TV cable connection?

[jasmic108]

Hello Torsten,

Thanks for answering, I have ordered Red Internet & Phone 250 Cable U.

[Torsten]

Have a little patience until a mod from Vodafone West / ex-Unitymedia can report here. They can arrange for the router to be re-shipped as soon as the package has arrived in logistics.

[Ida]

Hi jasmic108

Send me a PM:

full name

full address

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida

[jasmic108]

Hello Ida,

Thanks for your reply, I have sent the information in the PM

BR,

jasmic108

[R4mona]

Good morning jasmic108,

I apologise for my late feedback. Unfortunately, we are currently taking a little longer to respond.

I have seen in your customer account that your router was sent out again on 21.10.2021. Have you received the device in the meantime?

Kind regards

R4mona

[jasmic108 · Accepted solution]

Hello R4mona

Thanks for the reply, actually i have recived the router.

Thank you verymuch for the support

BR,

Jaison