Hello
First I want to apologize that I'm posting in English. My German is not very good and you might misunderstand me if I type in German.
More than a month ago, in late July, I signed a contract with one of Vodafone's agents at mediamarkt to get internet for my new home. At the time they said I will get a call in the next two or three days to fix a date for installation. Three days passed and I didn't get any call. I messaged the agent and he said that he contacted Vodafone and this time I will get a call the next day. Nobody called the next day. He gave me the number for the installation contractor, I tried to call them several times a day for a few days at different hours but they never answered their phone. I called Vodafone. They said someone will call you today before 6 pm. No one called that day. Then I called Vodafone again... Long story short, it's September and I still don't have internet nor even a date for installation.
The question is how can I withdraw from this contract so I can get internet from another company? I already sent a request for cancelation and my request got rejected. Please do not tell me that somebody will call me today or tomorrow or next week because I know that will not work.
P.S. Even though I speak a little German, Vodafone support tried to communicate with me in English and I'm grateful for that, but they couldn't solve my problem anyhow.
