TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 14.06.2022 00:18
Hello,
I have been experiencing extremely slow internet speeds since yesterday. Can someone please have a look what is the issue. I am getting less than 5 Mbps speed at the moment.
Regards
15.06.2022 14:46 - bearbeitet 15.06.2022 14:48
Hi Panikiran,
I like to check if you are affected by a common disorder.
What zip code or city is that where you live?
Best regards
Heike
am 20.06.2022 13:04
Hallo Heike,
sorry for the delayed response. My Zip code is 80995. It has been more than a week. It is getting worse and worse. Now I am getting 2Mbps. Can you please help. I cannot work.
Regards
Pani
am 21.06.2022 11:19
Hi Pani,
thank you for your answer.
I don't see a general restriction in the DSL area at this postcode.
Send me a PN with your customer number and the customer password. Then I'll be happy to see where the problem is.
Best regards
Heike
21.06.2022 14:06 - bearbeitet 21.06.2022 14:12
Hello Heike,
Thanks for the reply. I raised a complaint(Storung) with Vodafone yesterday. I got a call from the technician today and he said there was some cable issue and they have fixed it. Now it is working properly.
I have a follow up question. For more than 10 days I had this issue. Is there a way I can get the bill for this month reduced? Kindly advise
Thanks
Panikiran
am 22.06.2022 09:14
Hey Panikiran,
I'm glad to hear that everything is working now.
You are eligible for an adjustment from the date you've opend the incident ticket.
Please send me a private message with your dslcustomernumber. I'll have a look into it.
Therefore click on my name/avatar , then the big red button on the right side.
Cheers,
Andre