Cancellation of DSL order

[Erkam2]

Dear Vodafone Team,

I placed an order online, but due to some reasons I cannot have DSL connection in my new flat; therefore, I would like to cancel my "Auftrag". Please reach me on how to cancel my order. Is it sufficient if I exercise my right to revoke via email (widerruf@vodafone.com) ?

Best regards

[Andre]

Hey Erkam2,
was the technician already onsite to activate the landline? Revoking the contract is only possible within 14 days after you got the information regarding your rights to revoke the contract, since its booked online.

Why can't you use the dsl landline?
If the cables inside the house are missing , and the landlord won't fix it,  we cannot active your landline.
This way the contract will get cancelled early.

Feel free to send me a private message with your dsl customernumber & Password.
I'll have a closer look into it.

Cheers,

Andre

[Erkam2]

Hi Andre,

I sent you a private message.

Thanks,

Erkam

[Erkam2]

No one has got in touch with me???

[Torsten]

You have to be patient for a few days. The mods are not here 24/7, as this is primarily a customer-help-customer forum. If you have sent the PM with your data, you are guaranteed to receive a response via PM.