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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 30.08.2019 11:20
Just installed new Wifi router (the free one) and the internet light is blinking red. I have registered it online and I can connect devices to it, but i do not have wifi. DOCSIS is Offline, but there are both 'upstream' and 'downstream' channels active.
am 02.09.2019 08:19
Hi Taylor53,
maybe the channels are active, but there is no connection. Did you only get a new router or are you a complete new customer?
Kind regards
Marco
am 02.09.2019 11:24
Hello Marco,
I am a new customer.
Best,
Taylor
am 03.09.2019 07:55
Hi Taylor,
all right. I'll send a technician at your place to install the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.
Kind regards
Marco
am 03.09.2019 09:03
Marco, I have supplied the requested information.
Thank you,
Taylor
am 03.09.2019 14:36
Hi Taylor53,
the technician will call you to arrange an appointment.
Please keep me informed.
Kind regards
Marco
am 10.09.2019 10:01
Hello Marco,
The Technician arrived on Thursday (September 5th) and was not able to get my wifi working. i was told they would call back to set up another appointment, but I have still not heard back. I would appreciate your support in resolving this.
Best,
Taylor
am 11.09.2019 10:32
Hi Taylor,
it is a bit more difficult to get this work than we thought. As said in the ticket, we need some new wires an a new amplifier. Therefor we need to know where the wires are located in the building. Sorry for the delay We are about to solve that.
Kind regards
Marco
am 13.09.2019 13:10
Marco,
Thank you for the information. Hopefully this is my last weekend without Wifi.
Best,
Taylor
am 20.09.2019 15:21
Marco,
It has been 2 weeks since the technician visited and I have not heard back about a new appointment. Can you please help me with this. This is now close to 1 month with a Vodafone router and no Wifi.
Best,
Taylor