Kabel Internet router is blinking red. No Internet.

[Ivana1]

I have received my Kabel WLAN Router last week, but I have a problem. The previous tenant of the aprtment had removed the coaxial socket and there are two cables there. I bought a coaxial socket but I am not sure how to connect it. I have tried many combinations but the ruter always just blinks red (WLAN light has a solid white light, but the Internet light just blinks red). 

Could you help me, since no one in the call center speaks english?

Best,

Ivana

[Tina]

Hello Ivana1,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Ivana1]

Thank you!

I have sent you a private message.

Best, 

Ivana

[Tina]

Hello Ivana1,

since data is still missing I have answered you by pn. Let me know here when you have sent me the data.

Best regards

Tina

[Ivana1]

Dear Tina,

I have now sent you the missing data. Thank you so much!

Best,

Ivana

[Tina]

Hello Ivana1,

we will hire a technician to install your connection. If you agree, please send me your phone number via pn(to make an appointment).

Due to current developments, we need to take certain precautions. Therefore, we need to know if your household has experienced any symptoms that may be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

Best regards

Tina

[Ivana1]

Dear Tina,

Thak you so much for your help!

I have sent you my phone number in pn.

Best,

Ivana

[Tobias]

Hey,

my colleagues will contact you 😉

Regards

Tobias

[Ivana1]

Just an update,

The technitian was here today, but unfortunately he could not help. There is some problem with the cable in the building, so he has to contact the landlord and see how he can fix it.

I hope that my billing period will not start until this is resolved.

Thank you again for your help!

Best,

Ivana

[ERFD]

Hello Ivana1,

please give us feedback again when it is fixed. Until then all the best.

Best regards Fred