Relocating to Hotel

[GCD]

Dear Team,

I am moving out of my apartment and relocating to a hotel for 3 months from May 2019.

My 2 year contract ends on Nov 2019.

Is it possible to pause the connection for the 3 months until i find a new house ?

If not , can i cancel the contract ? What shall be done in order to cancel the contract ?

Thanks!!

[Stephan]

Hi GCD,

welcome to our Community.

Unfortunately it's not possible to pause the contract and if the contract runs until November 2019 you can't cancel the contract earlier.

Regards

Stephan

[GCD]

Hello Stephan,

Since, the service cannot be transferred to a hotel to which i am moving into. Why it is not possible to cancel the contract ?

What are the rules if i have to cancel the contract before november 2019 ?

Regards,

Gokul

[Stephan]

Hi GCD,

it is possible to cancel a contract at the end of its term. In your case to November.

If you move to an address that we cannot provide, you can cancel with a notice period of three months from the date of the move. If you moved into a hotel for three months, you'd still pay for this contract.

Regards

Stephan

[GCD]

Hi Stephan,

Ok. If i find a house before november , can i use the same contract in the new address ? In this case how much time before i should inform the new address ? 

Currently i am using 200 Mb/s. Can i change my plan to 12 Mb/s ?

Regards,

Gokul

[Stephan]

Hi GCD,

if our cable services are available at the new address, you can take your connection with you. The sooner you let us know, the better.

By the way: unsolicited private messages to the moderators, like those you sent to Grit, are not welcome. Nice try.

Regards

Stephan