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dluk
Smart-Analyzer
Smart-Analyzer

Hi! Unfortunately I don't speak German and I wasn't able to contact Customer Service by phone. I have been paying for 4 months already the Sicherheitspacket without signing up for it. I cannot disactivate the service from my account. I would need assistance...thank you!

3 Antworten 3
Stephan
Moderator:in
Moderator:in

Hi dluk,

 

welcome here in our Community.

 

If you want to cancel this package, we can assist you. For a closer look I need some information from you. Please send me a private message with the following information:

 

your name

your address

date of birth

your customer number

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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dluk
Smart-Analyzer
Smart-Analyzer

Hi Stephan, 

I wrote a private msg to you with the requested details. I really hope you can cancel this package for me. Many thanks! 

Stephan
Moderator:in
Moderator:in

Hi dluk,

 

thanks for your pm.

 

The security package will be cancelled. You'll get a confirmation for that soon.

 

Regards

Stephan

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