Then you either moved into a house where there is no cable connection from Vodafone West and agreed to switch to DSL, or you moved to the area of Vodafone Germany (all federal states except North Rhine-Westphalia, Hesse and Baden Württemberg), which can of course also be used there previous routers from Unitymedia cannot be used.
You have received an order confirmation with a porting form attached. Have you already filled this out and signed it and sent it back to the responsible Vodafone company?
This will automatically terminate the former UM contract and you will receive a confirmation of termination with the return of the previous UM equipment. Then you just have to pack the UM devices in a package after moving and then send it back with the return label. You have 14 days to do this after moving.
