the HotSpot point in my area not working since 3 days

[Max26]

Hallo
I bought monthly ticket , and it was working untile 09-07-2018
the mac address for it is :
****
can some one help pls?

Regards

Edit by Marcus: Personal data removed

[Max26]

my mac address for my phone is

9F:C1:CC:24:AC:8B

Regards.

[Claudia]

Hello Max26,

some of the Hotspots from the IDs you sent did have active connections in the last days. Since you don't know which is the one your device tries to connect to, we will need your full address, as Tobias already requested. With those information we can open a task for the second level.

Kind regards

Claudia

[Max26]

the address is
saarbrücken 66119
irgenhöhe 26

note :the onley problematic hotspot ,is the one which her signal come to my flat
because I can connect to the hotspots which are far from me successfully.

Regards.

[Wallace]

Hi, Max,

can you please check the MAC address of your device? The MAC doesn't seem to exist.

Regards

Wallace