WiFi Router not working

[Amit1]

Earlier the router WiFi signal was very week. From yesterday it has completely stopped the WiFi signal. Now hotspot is not visible. The router might have defected. I don't have internet access. Please help me to solve this issue. 

[pRo-Marco]

Hi Amit1,

I'm not sure. Do you have an own router or do you mean an ordinary hotspot?

Kind regards
Marco

[Amit1]

Hello,

The WiFi Router is provided by the Vodafone. LAN is working fine. No problem with the internet connection. Router's hotspot signal too low. I can get the signal only when I take the device very close (0.5 meter). It needs replacement. Can you please suggest what should be done to get the router replaced? Attached the router type.

Regards,

Amit

[Wallace]

Hi Amit,

Which router (model) do you have from us? Can you please perform a factory reset with the router?

Regards

Wallace

[Amit1]

Hello,

I have HITRON CVE-30360 router. I did factory reset, but nothing changed. Routers signal emitting capacity has been reduced. I think it needs replacement.

Thanks,

Amit

[Wallace]

Hi Amit,

I like to change the router. Send me your customer data (name, address, birthday, customer number) in a private message and then let me know that you have transmitted the data.

Regards

Wallace

[Amit1]

Hello Wallace,

I have sent details in private mail.

Thanks,

Amit

[ERFD]

Hello, Amit1,

I initiated the exchange. Please send us feedback after the device has been replaced. The defective router must be returned to us.

Best regards Fred

[Amit1]

Hello,

Thanks for initiating the replacement.

I stay alone in house. House will be locked during my office hours. How can I know when will the technician come to house? or is there possibility to have technician come to house for replacement at specific time?

Thanks,

Amit

[Amit1]

Hello,

It's been two weeks, nobody come to replace the router. Could you please let me know the status?

Thanks

Amit