WLAN Flat Hotspot

[Sha1]

HI, I had subscribed to the wifi wifi hotspot on the 13/12/2018, however what connected to the w wifi only on 22.12.2018 when the mail with login details came in.

1) May I ask from when I've been billed?

2) I would like to know so when is the last day of using this wifi?

3) What is your cancellation policy?

My account number is 9338*****

Thank you

Edit: please do not post personal information publicly

[ERFD]

Hallo Sha1,

ich schaue mir Deinen Vertrag gern an. Ich benötige dafür Deine Kundennummer, Deine Anschrift und Dein Geburtsdatum per Privatnachricht.

Gruß Fred

[Sha1]

Hi Fred, 

I have sent you a PM with my details.

Please look into it. I have also received a billing for 01.01.2019 to 31.01.2019. May I know how many deductions have been made?

Thank you

Shabana

[pRo-Marco]

Hi Shabana,

the first day is the 13.12.2018. Because there is no cancelation of the contract, it is not possible to say a last day.

You can cancel the contract within 4 weeks. It's been debited twice so far.

Kind regards

Marco

[Sha1]

Hi Marco, 

I would like to request to cancel as I leave the country on the 25th January 2018. 

I do not want further deductions. Do let me know if you need me to do anything from my end.

Thank you

Shabana

[Stephan]

Hi Sha1,

I've now assigned the resignation for you. The contract for the Hotspot-Flat ends on 11.02.2019.

Regards

Stephan