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Problem mit Hotspot Rechnung - AGAIN
MYusein88
Smart-Analyzer

Dear Team,

 

I was forwarded here to raise ticket for my problem.

Last year I have somehow registered for Hotspot service of Vodafone and generated some amount of outstanding invoices without using the service. I managed to get in contact with english speaking customer support and he helped me to remove my "contract" with Vodafone after I pay my outstanding payment. I had ~50 EUR to pay and I paid it. (you can find it attached - paid via viacash). Now after 1 month I receive new invoice for a service, which I don't use and have never used . And I'm expected to pay it in 7 days, otherwise i will have "penalties". Can you fix it forever and ever. I don't want to use this service and have nevere used. 

 

Edit: Attachment removed for privacy reasons

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8 Antworten 8
Tina
Moderatorin

Good morning,

 

first of all, welcome to our community. Did you cancel the contract? Before I can help you, please tell me the state you live in.

 

Best regards

Tina

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MYusein88
Smart-Analyzer

Dear Tina,

 

I am temporarely in Germany, that's why decided to use Vodafone Hotspot while I'm here, so don't have to make 1 or 2 year contract. I tried to enable this monthly plan where you pay and receive 4 devices with the same code, but never received code and used the service.

 

In april I had conversation with your colleagues and one of them told me that he has already end my obligations with Vodafone, I just need to pay ~50EUR and I paid it via "via cash" in REWE store. I attached the receipt, but it was deleted due to privacy reasons. Then I had e-mail chain with you colleagues, where the same colleague told me that I shouldn't receive invoices anymore and he will try to return all the weekly and monthly gutsheins I bought. This is the "ticket" probably you can see the mail thread.

Unser Gespräch[T20220331009AS050Z71219864]

 

Currently I'm in Wurzburg, but soon will move back to my country and I want to finalize this as I continue to receive invoices - the last one is from yesterday 16 EUR..

 

I really hope thta you will managed to help me. 

Regards,

Mustafa Yusein

 

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Tina
Moderatorin

Thank you. For a closer look send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Write a short reply here afterwards.

 

Best regards
Tina

 

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MYusein88
Smart-Analyzer

Done. I sent you private message

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Nancy
Moderatorin

Hello MYusein88,

 

I have good news for you, the contract was terminated on 23.04.2022. You will therefore be charged until this date. Currently, there are still 16.86 euros outstanding.

 

Best regards

Nancy

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MYusein88
Smart-Analyzer

Thanks, Nancy! I'm a bit suprised how I have received another invoice having in mind that I've paid everything outstanding. Do you have information how it was generated?

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Nancy
Moderatorin

Hello MYusein88,

 

you will be charged the costs for the WLAN hotspot flat rate from 01.04.22 - 22.04.22 and a reminder fee.

 

Best regards

Nancy

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MYusein88
Smart-Analyzer

Thanks! I sent the money on the listed IBAN and hope that I will not receive new invoices in the future.

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