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No login details received -- WLAN Hotspot Flat
Tanmoy
Smart-Analyzer

I registered for the WIFI Hotspot Flat connection of 19.99 EUR per month on 2nd September. I have not received login information yet. 

I received one email as "You have received a new letter from us - by post or email. You can now find a copy of this for the next 13 months at vodafone.de/meinedokumente ." But nothing in email, post or on the link mentioned.

How long it takes? And does it arrive in email?

 

Thanks!

Tanmoy

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4 Antworten 4
Stephan
Moderator

Hi Tanmoy,

 

you'll also receive an order confirmation via post.

 

In this you'll find the login data for the hotspot flat.

 

Regards

Stephan

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Tanmoy
Smart-Analyzer

Hi Stephan,

 

Thank you for the quick reply. 

But now it's more than 10 days that I have ordered. Still no post has arrived. 

Is it normal? What should I do now?

 

Thanks!

Tanmoy

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Thomas
Moderator

Hi Tanmoy,

 

let's take a look. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas



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Tanmoy
Smart-Analyzer

Hi Thomas,

 

I have sent you my details in the private message. Thanks for kind help.

 

Best,
Tanmoy

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