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Hotspot ticket not working

Hello, I paid yesterday on 2022-01-10 for a hotspot ticket for one week for my laptop.


The hotspot never worked, I just got redirected back to the hotspot landing page where I tried to buy the ticket from. My account was charged with 9.99EUR. My laptop cannot connect to the internet apart from the 30 minutes free service I had to get to write this message, so the ticket never worked.


Shortly after that, I emailed the wlan-shop@kundenservice.vodafone.com account but I have not received a reply 19 hours later.


Please help.

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1 Antwort 1

Hello sotirone,


it may take some time for the colleagues to reply to you. Please have a little patience.


Kind regards,


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