Hotspot ticket isn’t working

[Valhalla78]

Hallo! Yesterday I bought hotspot ticket for a week and today I already don't have access to internet. In this time period I restarted phone once. I'm using the same MAC adress and the same phone but it's not connecting with internet anymore.

[Moni_GK]

 Hello Valhalla78,

do all hotspots not work or only one? What message do you get when you log in?

Greetings Moni

[Valhalla78]

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@Moni_GK  schrieb:

 Hello Valhalla78,

do all hotspots not work or only one? What message do you get when you log in?

Greetings Moni

Hello Moni,

I have no option to choose several Hotspots but only one. When I log in I see only my Hotspot ticket status and options to buy new ticket and redeem voucher which is already done.

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[Valhalla78]

Here are screenshots.

Screenshots removed because personal data visible

[Moni_GK]

Hello,

then the colleagues from the hotspot tickets have to check the whole thing.

You can reach our customer service by phone at 0631 352 24 93*(daily 8 a.m. - 10 p.m.) or by e-mail: wlan-shop@kundenservice.vodafone.com  

Greetings Moni

[Valhalla78]

I did it already but still there isn't solution. In any case, thank you, Moni.