WLAN-Hotspots

Hotspot cancellation
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Smart-Analyzer
  • Hi,
  • I subscribed for the Hotspot, but I did not use it for the last three months and I discovered it take money monthly from my credit card. I would like to cancel it but I couldn't find a clue how to do that. When I even try to log in to the website of vodafone it fails. I would like to cancel the service and I need help with that.

Thanks

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5 Antworten 5
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Moderator

Hi Nes007,

 

welcome to our Community.

 

I'm sure, we can help you with that. Please send me a private message with the following information:

 

your name

your address

date of birth

your customer number

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Smart-Analyzer

I sent the reply 

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Moderatorin

Hello Nes007,

 

unfortunately I can't find you with the data you sent me. Please look again for your customer number. You will find it on your order confirmation. Please write me your home address as well.

 

Best regards

Nancy

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Highlighted
Smart-Analyzer

Hi Nancy,

 

Thanks for the reply

 

I sent you a private mesaage with details

 

Regards

 

Nesma

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Highlighted
Moderatorin

Hello Nes007,

 

I understand that you want this cleared up. Unfortunately, I couldn't find you. I'm just surprised you didn't get an order confirmation. They always send them out. Please take a look at your bank statement and write it to me by private message  or just send me a picture. The contract is definitely on you? Have you bought a hotspot ticket? Can you send me a picture of your order?

 

Best regards

Nancy

 

 

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen