Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

[Raj_Esh]

I trusted Vodafone homespot and took 2 monthly homespot tickets for my home office. My trust towards vodafone did not go very well. It just worked for 1 week and then i could not even see the wifi name under  wifi connections.

I have cancelled the tickets and dropped an email to support but no proper response.

My request is: I don’t want the payment to be deducted for next month.

Anyone who can help?

[Wallace]

Hi,

can you please give me the Hotspot ID? Then I will check why it is no longer available.

You have to clarify the contract with the Hotspot Ticket colleagues.

Phone: 0631 352 24 93 Available daily 8 - 22 o'clock

e-mail: wlan-shop@kundenservice.vodafone.com

Regards

Wallace

[Raj_Esh]

Hello Wallace,

Thank you for response.

On your points to check .:

can you please give me the Hotspot ID? Then I will check why it is no longer available. 

Vodafone Homespot and Vodafone Hotspot

You have to clarify the contract with the Hotspot Ticket colleagues. I have purchesed 2 months tickets[Valid till mid of October-2020] (Attached screenshot the response which I received from the email which you have provided)

[ERFD]

Hello Raj_Esh,

the Hotspot-ID is the hardware assignment of the spot. This has nothing to do with the contract. We want to see why the spot is no longer available or is it a login problem?

Best regards Fred

[Raj_Esh]

Hello @ERFD ,

Can you be more technical? are you talking about MAC address of the devices from which i took the monthly tickets? 

We want to see why the spot is no longer available or is it a login problem?

If you read my post subject carefully you get the answer.

[ERFD]

Hello Raj_Esh,

is the spot no longer there? Then it is not a login problem. Without the ID of the spot, which you can also find in the app, we can't check anything.

Best regards Fred ^flk

[Raj_Esh]

Hello @ERFD 

Is the spot no longer there? Then it is not a login problem. - 

Did i Mention that i have issue with login in my post? I have mentioned it is with the hotspot is not visible in wifi connections in any of devices. It could be issue with hotspot devices which a technical guys should know. Wondering why there is no proactive monitoring on when hotspot is not working.

Without the ID of the spot - AGAIN, PLEASE BE MORE TECHNICAL. Is it MAC ID or the WIFI name?

[Wallace]

Hi,

ERFD has already written you that you can find the ID in the Hotspot Finder App. Alternatively you can find the ID on this page. 

Regards

Wallace

[Raj_Esh]

Hell @ERFD @Wallace ,

I DONT KNOW IF YOU UNDERSTOOD MY CONCERN.

When I'm unable to connect to Vodafone homespot how can I get the ID? 

Dont you guys know if any Vodafone Homespot is down or not working? 

[Raj_Esh]

Hello @Wallace @ERFD 

SHared you the details of ID's. Did you get a change to look? 

Mehr anzeigen

vodafone homespot help