Homespot or hotspot is not showing up in Wifi connections | Cancelled the ticket

[Raj_Esh]

I trusted Vodafone homespot and took 2 monthly homespot tickets for my home office. My trust towards vodafone did not go very well. It just worked for 1 week and then i could not even see the wifi name under  wifi connections.

I have cancelled the tickets and dropped an email to support but no proper response.

My request is: I don’t want the payment to be deducted for next month.

Anyone who can help?

[Raj_Esh]

Any update @Wallace @ERFD ?

[Tobias]

Hey,

you dont have to connected to the spot to read the ID, so check it again please, otherwise we cant help that much 😞

Regards

Tobias

[Raj_Esh]

Hi @Tobias ,

Please find below ID's. Not sure to which i'm connecting. But can you please help me to check? Now can you help?

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-1019655

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-3190665

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-4028763

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-5913806

WLAN name: Vodafone Hotspot
Hotspot ID: HH-2-6160075

Thanks,

Rajesh

[Claudia]

Hello Raj_Esh,

so you are unable to connect to any of these hotspots? Have you tried to use a different hotspots in the city? Nearly all of the homespots you sent the IDs from should be visible.

Kind regards

Claudia

[Raj_Esh]

Hello @Claudia ,

I tried to check other hotspots in city center and its working. All the ID's which i have sent here is not showing up in any devices. Possible to reset the ID's?

Thanks,

Rajesh

[pRo-Marco]

Hi Raj_Esh,

no, this is not possible. I think the spots are too far away from your position. All are working as they should. They are private modems.

Kind regards

Marco

[Raj_Esh]

Hello @pRo-Marco 

My basic/simple question: if you say those are far.. How come those were connected when buying the ticket? and it was working for a week? 

[Martin59]

Hi Raj_Esh,

the spots are nothing else than a W-LAN signal. Changes in the environment of the router can therefore cause the interference, even if it worked well before.

Best regards, Martin