TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 13.06.2020 22:22
I ordered WLAN-Hotspot-Flat for my short trip to germany. Now Im unable to cancel it.
I already spent enormous amount of time trying. There is no english support. All customer support that I can find is chat bots, that dont understand me. There is no cancellation options in MyVodafone. Where can I get help on my issue?
Gelöst! Gehe zu Lösung.
am 23.06.2020 13:04
Hello DavidGirsvaldas,
I sent it to you again by e-mail. Let me know if it worked.
Best regards
Nancy
15.06.2020 10:36 - bearbeitet 15.06.2020 10:42
Hello DavidGirsvaldas,
I'm happy to help you. You can cancel your contract via our contact form. Let me know if it worked out. Otherwise, I'll check it out. For this I need your customer number, name, date of birth and address by private message. Afterwards you can contact me again here in the thread.
Best regards
Nancy
am 17.06.2020 13:12
Hello, DavidGirsvaldas,
thanks for your data.
I have looked at it and unfortunately your message from May was not very meaningful. Therefore your cancellation request could not be processed yet. I have now set the termination for the WLAN hotspot flat. You will receive a confirmation by e-mail. The costs will be incurred as long as this takes place.
Best regards
Nancy
am 19.06.2020 18:31
am 22.06.2020 12:06
Hello DavidGirsvaldas,
you have to add your contract there to be able to access the documents in your customer portal. You should also have received the cancellation by e-mail. Also have a look into your spam folder. Please let me know if you have found it. Otherwise I will send it to you again.
Best regards
Nancy
am 22.06.2020 19:41
Hi Nancy,
I havent received a cancellation email yet. Spam folder is empty as well. Can you please resend it?
am 23.06.2020 13:04
Hello DavidGirsvaldas,
I sent it to you again by e-mail. Let me know if it worked.
Best regards
Nancy
am 24.06.2020 19:34
I received to email now. thank you
am 25.06.2020 08:49
Hello DavidGirsvaldas,
I'm glad it has arrived now.
I'll put a lock on your thread.
Best regards
Nancy