Cancellation of Vodafone Hotspot Contract (Confirmation)

[mchristiandp]

Hello!

I called the Vodafone customer service at the end of September to cancel my Vodafone Hotspot contract. I was told that I'll get the confirmation by post. However, I still haven't received the mail so I'm not quite sure if the cancellation was successful. Is it possible to get a confirmation of the cancellation of my contract via email?

Best regards,

Marc

[Tina]

Hello mchristiandp,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[mchristiandp]

Hi @Tina! Just sent you a private message.

[Tina]

There's no notice on your contract. I have now taken care of it. You will receive the cancellation confirmation in the next few days.

Best regards

Tina

[mchristiandp]

@TinaOh no! So I still need to pay the period between October 1st and today even if I haven't used the service?

[Tina]

The contract has a notice period of 4 weeks. It ends on 10th of november 2019.

Best regards

Tina