Canceling a Hotspot-Flat contract

[lnferreira]

I have ordered the hotspot service but I have not activated it. The WiFi signal is terrible in my apartment so I could not connect to activate it. Today I have received a mail for a service that I have not used. I would like to cancel the contract and would like to remove this billing. 

[Thomas]

Hi lnferreira,

you've ever booked the contract, and we can't do anything about not using it. The contract will be canceled at the appropriate next date, a refund will unfortunately not be made.

Regards

Thomas

[lnferreira]

You have informed that the contract has been canceled but I have received a bill for the period of July. Why am still receiving it?

[Thomas]

Hi lnferreira,

it was all about the termination procedure. You haven't contacted me again since then. If you have not already cancelled the contract yourself, we will be happy to take over. For this I need your customer number, name, date of birth and address. You send me the data please in a private message and announce yourselves afterwards again here in the contribution.

Regards

Thomas

[lnferreira]

Hi Thomas,

I have sent you in a private message the requested information. I wait for the confirmation of cancellation.

Regards,

Leonardo

[Thomas]

Hi lnferreira,

the cancellation has been processed and you should have the confirmation soon.  

Regards

Thomas

[Masquer]

Hello, how can I cancel wifi flat myself?
I havent even found interface for that.

In case there is no such, will you please cancel it for me?