Cancel WLAN and Homespot options

[nitisha]

Hello, 

I have a vodafobe Kabel connection with tariff Internet & Phone 50. I noticed in my bill for November -  option WLAN and option Homespot and I would like to cancel these services as I do not use them. I do not want to be charged for them starting with some month in the future.

Please cancel these services from my account, kindly let me know how to go about it.

Thanks and regards,

Nitisha

[Grit]

Hello Nitisha,

you can cancel unwanted options in your customer portal.

Regards

Grit

[nitisha]

Hello Grit,

Thank you very much for your response.

I am sorry but I am not able find in the customer portal how to cancel the options. I am not even sure if I can see these options enabled, but I do see them in my monthly bill.

Please let me know if these options are free of cost and if so, for how many months? (My contract is expiring by January 2019). Otherwise, please help me cancel these options as I do not use them and do not want to pay for them.

thank you very much,

Nitisha

[Nancy]

Hello nitisha,

your cancellation is stored in your customer data. I have immediately set this in due time. You will also receive a confirmation. Just have a look in your customer portal under documents.

Best Regards

Nancy

[nitisha]

Hi Nancy,

Thank you very much for helping me out, I have received the confirmation of cancellation of the services.

Thanks again

Nitisha

[Anett]

Hello nitisha,

great, thanks for the feedback. I'll close the article here.

Regards

Anett